Kansas Sample Letter for Apology and Proposal on Over shipped Merchandise Dear [Recipient's Name], I am writing to address an unfortunate oversight in our recent shipment to your esteemed company. We deeply apologize for the over shipment of merchandise, which was unintended and contrary to our usual high standards of service. First and foremost, we understand the inconvenience this may have caused in terms of cost, storage, and any operational issues it might have created for your business. We take full responsibility for this mistake and assure you that we are actively working to rectify the situation promptly. To mitigate any inconvenience caused, we propose the following solution: 1. Return of Over shipped Merchandise: We kindly request that you return the excess merchandise at our expense. Our logistics team will coordinate with you to arrange for a pickup at your convenience. Rest assured, we will cover all associated costs and ensure a hassle-free process for your team. 2. Full Refund: In addition to the return of over shipped merchandise, we offer a full refund for any charges incurred due to this oversight. Once we validate the returned goods' condition, we will process the refund promptly, ensuring that your accounts are appropriately credited within [insert time period]. 3. Service Enhancement: To prevent such situations from occurring in the future, we have taken immediate steps to rectify our order fulfillment process. We have implemented enhanced checks and double-verifications to ensure accurate order quantities before shipment. Additionally, we will conduct internal staff training to reinforce the importance of attention to detail and error prevention. 4. Compensation for Inconvenience: To express our sincere apologies and gratitude for your understanding, we are pleased to offer you a [insert suitable compensation], which can be used towards future purchases with us. It is our way of showing appreciation for your patience and continued partnership. Please accept our heartfelt apologies for any inconvenience caused. We value your business and are committed to addressing this situation promptly and thoroughly. Our customer service team is available [insert contact details] to address any concerns or queries you may have regarding this matter. Thank you for your understanding and cooperation. We genuinely appreciate your continued support and assure you that we will do everything in our power to prevent such occurrences in the future. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] [Contact Information: Address, Phone Number, Email]
Kansas Sample Letter for Apology and Proposal on Overshipped Merchandise
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