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Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.
We are returning the (name of the product) that (Name of Company) purchased from your company on (date) for (money amount). Attached please find a copy of our receipt of purchase. We are returning this item because of the (type of feature) malfunctions. It does not function as indicated by the manufacturer.
Reply to messagesOn your computer, go to Gmail.Open the message.Below the message, click Reply or Reply to all.Click Send. If you click Send + , the conversation will also be archived, or removed from your inbox until someone else replies. Learn more about archiving.
Basic refund request responseHi Name, Thanks for reaching out. Satisfying our customers is very important to us and I'm sorry our product/ service didn't meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.
Sponsored. In the case of goods or services, a refund request letter is a formal request to return money paid for them. It is written to the merchant and should contain information about the transaction, the reason for the refund, and the expectations for reimbursement. This is a letter sent to the business.
How To Reply To Emails Professionally.Thank the recipient.State your purpose.Add your closing remarks.End with a closing.Begin with a greeting.If you are replying to a client's inquiry, you should begin with a line of thanks.Keep it professional and concise.More items...?
A refund is a sum of money which is returned to you, for example because you have paid too much or because you have returned goods to a shop.
What to Include?Purchase Details. Date. Description of product or service. Amount ($)Reason for Request.Due Date for Refund.Further Legal Action (if a refund is not made)
Dear Customer Relation Expert, I am writing this mail to bring your kind attention to the refund for the product I had ordered from your website. I had ordered a saree worth Rs. 5,499 on 25th January with order Id 654321, but I had received a damaged product for which I had requested a return.