Subject: Sincere Apology for the Misconduct of Our Employee — Business to Customer Dear [Customer's Name], We sincerely apologize for the unfortunate incident regarding one of our employees that transpired during your recent interaction with our company. As a valued customer, we strive to provide exceptional service, and we deeply regret any inconvenience or discomfort caused by this misconduct. At [Company Name], we hold ourselves to the highest standards of professionalism and customer satisfaction. We have investigated the issue thoroughly and taken immediate action to rectify the situation. We understand the significance of maintaining customer trust and assure you that this incident does not reflect our company's values or employee conduct. Furthermore, we acknowledge the severity of the misconduct displayed and understand the distress it may have caused you. Please be assured that we have taken appropriate disciplinary action with the employee involved and have implemented additional training measures to prevent any recurrence of such behavior. [If applicable, mention steps taken to remedy the situation, compensate for any losses, or offer solutions.] As part of our commitment to your satisfaction, we would like to offer our sincerest apologies and extend a [discount/credit/store credit] of [value] towards your next purchase with us. We genuinely value your patronage and hope that this gesture helps in rebuilding the trust you have placed in our company. We would like to assure you that incidents like this are exceptional and unfortunate exceptions to the level of service we aim to provide. Our team is dedicated to delivering exceptional care, and we will work diligently to regain your confidence in our brand. We appreciate your understanding and patience in this matter. If you wish to further discuss your experience or provide any recommendations for improvement, please feel free to reach out to us. We value your feedback as it helps us uphold our commitment to continually enhance our services. Once again, we extend our sincere apologies for the misconduct of our employee and any inconvenience this may have caused. We thank you for your continued trust in our company and assure you of our commitment to your satisfaction. Wishing you a pleasant experience with us in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone/email]