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It states the terms and conditions under which you may use Provider's facilities and systems and protects the efforts of Provider to develop and maintain its facilities and systems and to ensure quality of service.
Network services are applications at the network application layer that connect users working in offices, branches, or remote locations to applications and data in a network. These services typically run on servers.
Service agreements help make sure the participant and provider have the same expectations of what supports will be delivered and how they will be delivered. Making a service agreement is a negotiation between the participant and the provider.
One specific example of an SLA is a data center service-level agreement. This SLA will include: An uptime guarantee that indicates the percentage of time the system is available. Nothing less than a 99.99% uptime should be considered acceptable for modern, enterprise-level data centers.
Network Agreement means an agreement pursuant to which the Borrower or any Subsidiary connects one or more of its Telecommunications Systems to one or more Telecommunications Systems operated by any other Person, excluding any roaming agreements to which the Borrower is a party.