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People may compose complaint letters to communicate and resolve issues. It's best to maintain politeness and formality while adhering to professional practice when writing a complaint letter. Commonly used salutations when ending a letter of complaint include Yours sincerely or Sincerely.
Use 'Yours sincerely,' when writing to a named person. Use 'Yours faithfully,' when using the 'Dear Sir/Madam' greeting. Use the semi-formal 'Best regards,' or 'Kind regards,' if you wish the tone to be slightly less formal.
End with ?Best? or ?Sincerely? for a less formal sign off. These options are good if you would like to come across a little less formal and a bit more friendly. ?All the best? also works well if you prefer it to ?Best.? Place your name under the sign off.
End With a Thank You. Gratitude can never be underestimated. Taking the time to thank the reader for reviewing the email in totality will show your reader you appreciate their attention to the matter. It helps the reader understand why they need to take action on your concern(s).
To conclude your letter, encourage the customer to respond with any further questions or concerns they may have about your product or service. Being open to communication lets your customer know that you are genuinely invested in retaining them as a customer.
The format of a complaint letter follows the format of a formal letter. To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters.
Make it clear that you're looking for compensation - but don't specify exactly what you want. End the letter asking for 'a meaningful and substantial gesture of goodwill'. You don't want to underestimate the value of your claim. Leave it up to the company and you might be pleasantly surprised.
Use 'Yours sincerely,' when writing to a named person. Use 'Yours faithfully,' when using the 'Dear Sir/Madam' greeting. Use the semi-formal 'Best regards,' or 'Kind regards,' if you wish the tone to be slightly less formal.