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The local authority food safety team will consider the complaint and determine the most appropriate course of action. Use this service to find contact details of the food safety team. You will have an option to email the team or use the local authority's website to report your issue.
Retail food establishments in Illinois, including restaurants, bakeries, grocery stores, and food trucks, are regulated by local health departments serving the jurisdiction where the establishment is located.
What Should I Do if I Find Something Gross in My Food? Keep the packaging and receipt, and document the foreign body with photographs. The most important recommendation is to take the actual food that you found the foreign body within and place it in a safe container in your freezer.
You may call the Environmental Health Division at (217) 373-7900 (217) 373-7900 or (217) 363-3269(217) 363-3269. You may fill out an online complaint form.
If a food product contains a foreign body or disease that causes a consumer injuries and damages, the victim may have the right to monetary compensation.
Central Complaint Registry Hotline - 800-252-4343. Monday-Friday a.m. to p.m. TTY for the Hearing Impaired Only- 800-547-0466.
You may file your complaint in one of three different ways: Online. File an informal complaint online. By Phone. You can reach us between AM and PM, Monday through Friday by calling 1-800-524-0795, 1-217-782-2024 outside the State of Illinois, or TTY at 1-800-858-9277. ... By Mail.
Notify Management: If you are eating at a restaurant or had carry-out and find something in your food that shouldn't be there, immediately call or ask to see a manager. You want restaurant management to know what happened.