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Central Complaint Registry Hotline ? 800-252-4343. TTY for the Hearing Impaired Only ? 800-547-0466. Available 24 hours a day - 7 days per week.
Ways to File a Complaint Mail. Health Care Facilities Complaint Form. Mail form to: Illinois Department of Public Health. Office of Health Care Regulation. ... Fax. Health Care Facilities Complaint Form. Fax form to: 217-524-8885. E-mail. Health Care Facilities Complaint Form. E-Mail form to DPH.CCR@illinois.gov.
The most common complaint is that nursing home staff are slow to respond to the needs of the residents in their care. Residents may be left in bed despite repeatedly pushing their call buttons, left in the dining hall for an extended length of time after meals, or ignored when placing a call for help.
Each year, Department surveyors conduct about 10,000 surveys, including annual licensure inspections, complaint investigations and reinspections. The Department's 24-hour a day Nursing Home Hotline (800-252-4343) receives nearly 19,000 calls and, as a result, staff respond to more than 5,000 complaints.
If you wish to file a complaint about an Illinois nursing home, call the Department's toll-free hotline at 1-800-252-4343.
The Illinois Nursing Home Care Act is a law that regulates the care and treatment of residents in nursing homes in the state of Illinois. This law is designed to ensure that nursing home residents receive high-quality care and are treated with respect and dignity.
Protecting Consumers The Health Care Bureau's toll-free hotline, 1-877-305-5145 (TTY 1-800-964-3013), operates to assist consumers with problems related to health care. Health Care Bureau mediators deal directly with the consumer to collect information regarding the complaint.
A "Type 'A' violation" means a violation of this Act or of the rules promulgated thereunder which creates a condition or occurrence relating to the operation and maintenance of a facility that (i) creates a substantial probability that the risk of death or serious mental or physical harm to a resident will result ...