[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer's Address] [City, State, ZIP] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer Name], I hope this letter finds you well. I am writing to address your recent request for a return of merchandise from our [Idaho-based] store. While we strive to provide exceptional customer service, I regret to inform you that we are unable to accept the return of the merchandise you purchased after the specified return deadline. Here at [Your Company Name], we firmly believe in maintaining fair and consistent policies to ensure the satisfaction of all our customers. As outlined in our store's return policy, any merchandise being returned must adhere to certain guidelines, including the fulfillment of the return within the designated time frame. We understand that circumstances may arise which prevent customers from returning items on time, and we empathize with any inconveniences caused. However, in order to maintain fairness to all customers and uphold our policy, we are unable to make an exception in your particular case. We strongly encourage our customers to carefully review our return policy before making any purchases to avoid any misunderstandings or disappointments. Our return policy has been put in place to protect the interests of both our customers and our business, ensuring a smooth and efficient shopping experience for everyone. We appreciate your understanding in this matter and remain committed to serving you in the future. Should you have any further queries or concerns, please do not hesitate to contact our customer service department at [Customer Service Number]. Thank you for choosing [Your Company Name], and we look forward to serving you again soon. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]