[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you well. We received your recent request for service under an expired warranty, and we greatly appreciate your continued loyalty and trust in our company. I understand the importance of resolving your concerns promptly and effectively, and I assure you that we are committed to providing the best possible customer service experience. After carefully reviewing your request, it has come to our attention that your warranty on the [product/service] has expired on [expiry date]. Consequently, we regret to inform you that we are unable to provide service under the warranty as it is no longer valid. However, please rest assured that we value your patronage and would be pleased to assist you with alternative options to address your current issue. We understand that dealing with a product or service malfunction can be frustrating, especially when you expected coverage under the warranty. Therefore, we have compiled a list of potential solutions to resolve your issue: 1. Out-of-Warranty Repair: While your warranty has expired, we offer repair services on a fee basis. Our team of skilled technicians will thoroughly assess your [product/service] and provide an estimate for the repair costs. Additionally, we will share with you the details of the repair process and the turnaround time involved. 2. Replacement Parts: In case the issue with your [product/service] can be resolved by replacing specific parts, we can offer you the option to purchase those parts directly from us. Our support team will guide you through the process, including providing the relevant part numbers, pricing, and delivery options. 3. Trade-In/Upgrade Options: As a valuable customer, we are pleased to extend an exclusive trade-in or upgrade offer to you. By upholding our commitment to customer satisfaction, we can provide you with special pricing considerations on a new [product/service]. This will allow you to enjoy the latest features and benefits while accommodating your budget. Please be assured that our support team is available to answer any questions you may have and provide further assistance in identifying the best solution for your situation. Should you choose one of the above alternatives, kindly contact our customer service department at [phone number] or via email at [email address]. Our representatives are trained to address your concerns promptly and provide expert guidance throughout the process. Once again, we sincerely apologize for any inconvenience caused by your expired warranty. We appreciate your understanding and the opportunity to continue serving you. Our primary goal is to ensure your satisfaction, and we look forward to working with you to resolve this matter in a mutually beneficial manner. Thank you for your continued support. Best regards, [Your Name] [Your Title] [Company Name]
Iowa Sample Letter for Response to Request for Service on Expired Warranty
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How to fill out Sample Letter For Response To Request For Service On Expired Warranty?
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Do your best to calmly explain the in-warranty repair process, and let them know that the repair may not be covered without it. If they don't know what happened to their proof of purchase, offer to provide the manufacturer's phone number, or direct them to the retailer where they purchased the unit.
Write Your Letter Step-by-StepWrite Your Letter Step-by-Step. Give a full description of the product's defect.State what action you expect according to the warranty terms.If possible, include copies of applicable documents such as the receipt or warranty statement.Thank the reader and encourage a prompt reply.
I, (Your name) write this letter to bring into your notice, that I purchased an (product name) on // (product purchased date) which stopped working on // (date). You are requested to take this matter into your notice so that no one else has to face the problem in coming future.
How to write an effective complaint letterBe clear and concise.State exactly what you want done and how long you're willing to wait for a response.Don't write an angry, sarcastic, or threatening letter.Include copies of relevant documents, like receipts, work orders, and warranties.More items...?
I beg to inform you that the delivered product is found out to be faulty and the issue with the same is (mention issue). The product was delivered on // (product delivery date) and being in warranty, it is to request you to kindly replace the same at the earliest.
Dear (Name), We are sorry to hear about the problem you have had with your product. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired.
6 Tips for Writing Satisfying Customer Service ResponsesPick the Tone.Be Human, Not a Robot.Use Positive Wording.Respond Quickly.Don't Be Afraid to Apologize.Be Specific.
Overarching principles for communicating with customersBe open and honest.Be grateful for their effort.Be courteous, not scripted.Don't make promises you can't keep.Show understanding.Find their real need.Offer workarounds.Give an honest explanation.More items...
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
Write Your Letter Step-by-StepWrite Your Letter Step-by-Step. Give a full description of the product's defect.State what action you expect according to the warranty terms.If possible, include copies of applicable documents such as the receipt or warranty statement.Thank the reader and encourage a prompt reply.
