Subject: Follow-up on Duplicate Order Inquiry — Urgent Response Required Dear [Customer's Name], I hope this letter finds you well. I am writing to discuss the recent duplicate order issue we have encountered, and to seek your prompt assistance in resolving it. We regret to inform you that our records indicate the occurrence of a duplicate order for the same product(s) placed on [date]. This duplication is most likely the result of an unforeseen technical glitch in our system, and we deeply apologize for any inconvenience this may have caused you. To promptly resolve this matter, we kindly request that you review your recent purchase history and verify if you indeed received and were charged for two identical orders. If this is the case, we kindly request that you provide us with the following information: 1. Order Number(s): Please provide the order number(s) for both the original order and the duplicate order. 2. Duplicate Order Details: Kindly specify the products, quantities, and any variations associated with the duplicate order, such as color, size, or specifications. 3. Action Desired: Please indicate your preferred resolution for this issue. Your options include: — Complete Cancellation: We can proceed with the full cancellation and refund of the duplicate order, ensuring no charges or inconvenience to you. — Partial Cancellation: If you would prefer to keep a portion of the duplicate order, kindly specify the details, and we will proceed with canceling the remaining portion and adjusting the charges accordingly. — No Changes: If you have already received and wish to retain both orders, please let us know so that we can update our records accordingly. Once we receive the requested information, we will swiftly investigate the matter and take necessary actions to rectify it. Our dedicated team will ensure that any concerns and inconveniences caused by the duplicate order are addressed promptly and to your complete satisfaction. Please be assured that we value your business and strive to maintain our high standards of customer service. We sincerely apologize for any inconvenience or confusion this duplicate order may have caused and appreciate your understanding and cooperation in resolving this matter as quickly as possible. If you have any questions or require further assistance, please do not hesitate to contact our customer support team at [phone number] or [email address]. We genuinely appreciate your patience and cooperation. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address] Optional Keywords: Iowa, duplicate order, follow-up, inquiry, error, technical glitch, resolution, cancellation, refund, customer service, inconvenience, customer support.
Iowa Sample Letter for Follow-up on Duplicate Order
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How to fill out Iowa Sample Letter For Follow-up On Duplicate Order?
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