Hawaii User Complaint Against Vendor
Description
How to fill out User Complaint Against Vendor?
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FAQ
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. To get help writing a complaint letter, use this sample complaint letter from the Federal Trade Commission (FTC). Then send it to: A salesperson or customer service representative.
CONSUMER RESOURCE CENTER You can also get information on filing a complaint against a professional or vocational licensee, or to report unlicensed activity. Go to our CONSUMER RESOURCE CENTER page for more information or call 587-4272.
Put it in writing It is helpful to put your complaint in writing if you can. If this isn't something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write 'complaint' at the top of your letter or email, so there can be no doubt.
Step 1 - make a formal complaint Before contacting the seller, check if they have an official complaints procedure. You can usually find a seller's complaints procedure on their website - make sure you follow it when you complain. It's best to email or write to the seller - you can use a template letter.
How to complain effectively ? and get results Put it in writing. Be reasonable. Know your consumer law. Go to the right place. Give a deadline. Say what you want. Take the matter further.
Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC. They may not resolve your problem, but they use complaints to help them investigate fraud.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy.