Dear [Company Name], I am writing to request a replacement for damaged merchandise that I recently received from your company. I am deeply disappointed that the product arrived in such poor condition and trust that you will rectify the situation promptly. The damaged merchandise in question is [describe the item in detail], which I ordered from your online store on [date]. Upon opening the package, I discovered that the [product name] was severely damaged due to inadequate packaging and mishandling during transit. The extent of the damage includes [list specific damages such as scratches, dents, or broken parts]. I have attached photographs displaying the exact condition the merchandise arrived in for your reference. I want to emphasize that I have been a loyal customer of your company for [duration] and have always been satisfied with the products and services provided. This unfortunate incident has left me feeling disappointed, and I hope you understand the need for a prompt resolution on your part. To expedite the replacement process, I kindly request the following: 1. A replacement for the damaged merchandise, which should be identical to the original item I ordered. 2. Enclose a prepaid shipping label for the return of the damaged merchandise. I expect you to cover the costs associated with returning the item, as I should not be held responsible for the damages caused by inadequate packaging. 3. Confirm the estimated delivery date for the replacement. Considering the inconvenience caused, I appreciate if you can prioritize the shipment to ensure a timely arrival. Please note that as a customer, I have certain rights under consumer protection laws. If a replacement cannot be provided within a reasonable timeframe, I may seek a refund or pursue further action to address this issue. However, I strongly believe that your company values its customers and will do its utmost to address this matter satisfactorily. I kindly request your prompt attention to this matter. I have always admired the quality of your products, and I am confident that you will take the necessary steps to rectify this situation. Furthermore, I look forward to receiving the replacement merchandise in the near future. Thank you for your immediate attention to this matter. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number]