Guam Software Assurance Agreement

State:
Multi-State
Control #:
US-13159BG
Format:
Word; 
Rich Text
Instant download

Description

Software assurance is the level of confidence that software is free from vulnerabilities, either intentionally designed into the software or accidentally inserted at any time during its lifecycle, and that the software functions in the intended manner.

The Guam Software Assurance Agreement is a contractual agreement designed to provide software users with support, updates, and maintenance services for their software applications. It is mainly offered by software developers or vendors to ensure a smooth and uninterrupted experience for the users. Under this agreement, the software vendor agrees to provide technical assistance, including bug fixes, patches, and updates, to address any issues or vulnerabilities discovered in the software. It helps businesses and individuals keep their software up-to-date and secure, enhancing performance, functionality, and user experience. The Guam Software Assurance Agreement typically covers a specified time period, during which customers are entitled to receive the agreed-upon services. This period can vary from one agreement to another, with options ranging from one year to multiple years, depending on the software vendor's offerings. Different types of Guam Software Assurance Agreements may include: 1. Basic Software Assurance: This type of agreement provides customers with standard maintenance and support services, such as bug fixes and patches, during the agreed-upon period. It ensures that the software remains functional, secure, and compatible with the latest technological advancements. 2. Enhanced Software Assurance: In addition to the basic services, this agreement may offer more comprehensive support options, such as advanced technical assistance, priority access to support teams, and regular software updates with new features and functionalities. It caters to customers who require a higher level of support and seek continuous improvement of their software. 3. Extended Software Assurance: This agreement enables customers to extend the coverage period beyond the standard duration. It provides peace of mind for businesses and individuals who prefer longer-term support and maintenance for their software. This option is commonly chosen for critical systems or enterprise-level software deployments where long-term stability and support are crucial. 4. One-Time Support Agreement: Some software vendors may offer a one-time support agreement, which provides customers with limited support and maintenance services for a specific duration. This type of agreement is suitable for customers who require assistance for a short-term project or want to address specific issues without committing to a longer-term agreement. In conclusion, the Guam Software Assurance Agreement ensures that software users receive ongoing support, updates, and maintenance services from their vendors. Different types of agreements may cater to varied customer needs, from basic support to enhanced options or extended coverage periods. By entering into such agreements, software users can maximize the value and longevity of their investment while keeping their software secure and up-to-date.

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FAQ

Activate through the VLSC Before you can activate your Software Assurance benefits in the VLSC, your organization needs to provide you with Software Assurance Manager permissions. After you are signed in, you'll find a complete list of your available Software Assurance benefits.

Steps to find the MS Software Assurance Access ID.Sign into VLSC.Select Software Assurancefrom the top menu.Click on 24×7 Problem Resolution Support.Click on the License ID for which you want to manage 24A—7 Problem Resolution Support.Click on 24A—7 Problem Resolution Support.More items...a€¢

Microsoft Software Assurance benefits are not the same as product licenses. Product licenses do not expire. They are valid for as long as you own the product. Software Assurance benefits expire after three years.

Microsoft Software Assurance is a service offered by Microsoft that allows you to receive complimentary upgrades on Microsoft software available at any time within three years of your initial order. Software Assurance is a significant benefit that adds value to your software in a number of ways.

Can I add Software Assurance to an OEM/Retail product license? Yes, you can attach standalone Software Assurance coverage to an OEM/Retail product license, but you must do so within 90 days of purchasing the OEM/Retail (full packaged product) product license.

1) Go to Microsoft Software Assurance Support page and click on Submit Request 2) Select the product and problem for which you need support. 3) On the Create an incident - select a payment option page, select Use my Software Assurance Agreement.

Software Assurance can also be purchased on OEM licensed software within 90 days after purchase. For example, your organization purchases new computers with Office already installed (an Office OEM license. You have 90 days from the date of purchase of the computer to purchase Software Assurance.

Software Assurance benefits expire after two years, though they can be renewed for a fee up to 90 days before the date they expire. There is no grace period after the end of the benefit period to renew.

More info

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Guam Software Assurance Agreement