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8D methodology uses a structured eight step approach to problem solving. The objective is to face the problem and discover the weaknesses in the management systems that permitted the problem to occur in the first place. The output of an 8D process is an 8D report.
The 5 Whys method also allows you to follow multiple lanes of inquiry. An example of this is shown in Figure 2, below. In our example, asking "Why was the delivery late?" produces a second answer (Reason 2). Asking "Why?" for that answer reveals a single reason (Reason 1), which you can address with a counter-measure.
Your 8D report documents the below steps.Team approach.Describe the Problem.Containment Action.Root Cause Verification.Implement Corrective Action.Verify Corrective Action.Prevent Recurrence.Congratulate the Team.
8D Report1D: Team Formation. 8D procedures are used for solving exact problems.2D: Problem Description.3D: Interim Containment Actions.4D: Root Cause Analysis.5D: Corrective Actions.6D: Verification of Corrective Actions.7D: Preventive Actions.8D: Team and individual recognition.
How to Use the 8D Method to Find the Root Cause of NonconformancesD0: Plan.D1: Form Your Team.D2: Define the Problem.D3: Contain the Problem.D4: Identify the Root Cause.D5: Analyze and Select Corrective Actions.D6: Implement and Validate Corrective Actions.D7: Implement Preventive Actions.More items...
The Eight Steps of the 8D MethodologyD0 Plan.D1 Put Together A Team.D2 Define the Problem.D3 Implement a Temporary Fix.D4 Identify Root Causes and Chose a Solution.D5 Confirm The Solution Resolves The Problem.D6 Fully Implement the Solution.D7 Prevent Recurrence.More items...
The 8D methodology is a structured and systematic approach to problem-solving. From an 8D problem-solving example it's clear that it not only identifies a problem but also recognizes the weaknesses in the system. Analysis of an 8D report example prevents future occurrences of similar issues.
D8 Congratulate the team This is the most important step within the 8D method; without the team the root cause of the problem would not have been found and fixed.
In the Loop (Quality Progress) An 8D report is a quality report suppliers use to inform a customer about the status of complaint-related actions. Use this refresher to help track the status of customer complaints. Adapted from Modular Kaizen: Continuous and Breakthrough Improvement, ASQ Quality Press.