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Complaints against contractors may be filed with CSLB by homeowners, other contractors, subcontractors and employees. Other public agencies also may file complaints. Complaints within the board's jurisdiction involve failure of a licensed contractor to fulfill the terms of an agreement.
In addition to pursuing enforcement action against those who violate our consumer protection laws, the CPU also participates in community outreach and consumer education events, engages in consumer advocacy, and actively contributes to coordinated state and federal consumer protection investigations and initiatives.
Better Business Bureau: 212-533-6200 in the New York City area, or 1-800-828-5000 elsewhere in the state.
What Should You Not Say to a Contractor? 'I'm not in a hurry' ... 'I know a great roofer/electrician/cabinet installer! ... 'We had no idea this would be so expensive' ... 'Why can't you work during the thunderstorm/snow/heat wave? ... 'I'll buy my own materials' ... 'I can't pay you today. ... 'I'll pay upfront' ... 'I'm old school.
How to Convey Your Dissatisfaction to Your Contractor Speak up right away. You must tell your contractor early on that you don't like something. ... Maintain an understanding demeanor. You don't like the work and you're worried you'll offend your contractor. ... Get changes to the project in writing (even if only by email).
The law prohibits business from making false statements about their own goods or services or the goods and services offered by other businesses. If you are unable to fill out the following Consumer Complaint Form, please call (800) 220-5424 or e-mail consumer.protection@delaware.gov for assistance.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
If you are unhappy with contractor's work, it might be tempting to take legal action or file a lawsuit immediately, but the best course of action is to talk with your contractor about the issue. This can be done by emailing or calling them and asking for a refund or credit for work that was done poorly.