Delaware Rate Your Company - Dealing with Customer Complaints

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US-04034BG
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Description

No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.

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FAQ

Customer complaints offer a unique chance for businesses to better understand their clients and enhance the customer service experience. They can actually be a blessing in disguise if you approach them the right way.

Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.

In addition to pursuing enforcement action against those who violate our consumer protection laws, the CPU also participates in community outreach and consumer education events, engages in consumer advocacy, and actively contributes to coordinated state and federal consumer protection investigations and initiatives.

The law prohibits business from making false statements about their own goods or services or the goods and services offered by other businesses. If you are unable to fill out the following Consumer Complaint Form, please call (800) 220-5424 or e-mail consumer.protection@delaware.gov for assistance.

Its mission is to represent the State in criminal cases, and in so doing safeguard the human rights of victims and their families and the constitutional rights of defendants.

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by: collecting complaints and conducting investigations. suing companies and people that break the law.

Marion Quirk - Director of Consumer Protection - Delaware Department of Justice - JUSTICE, DELAWARE DEPARTMENT OF | LinkedIn.

A 5-step process for handling customer complaints Step 1: Dig deeper by asking the right questions. ... Step 2: Identify the type of customer you're dealing with. ... Step 3: Respond to the customer quickly. ... Step 4: Present a solution, and verify that the problem is solved. ... Step 5: Log the complaint so you can track trends.

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Delaware Rate Your Company - Dealing with Customer Complaints