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Email your complaint to citizen.complaints@dc.gov. Download the OPC Complaint Form, complete and sign the form, and submit it to the Internal Affairs Division via traditional mail or fax.
Contact the department's Consumer Services Division at disbcomplaints@dc.gov, send a fax to (202) 354-1085 or call (202) 727-8000.
You may choose to fill out forms online or using the print version; both may be submitted online by emailing them to OHR.Intake@DC.Gov. Please note, that sending an email without a complaint form will not be accepted.
If you live in D.C., you may report a problem you have with a contractor to the Office of the Attorney General for the District of Columbia and to the Department of Consumer and Regulatory Affairs (DCRA). The Office of the Attorney General has a Consumer Hotline for you to call, at 202-442-9828.
The OAG Office of Consumer Protection (OCP) works on behalf of consumers to address deceptive and unethical practices by businesses and landlords. OCP investigates potential violations of the DC consumer protection laws, and when appropriate, files civil enforcement actions.
If possible, call the company's toll free number. Look for it on any papers you have received from the company, or try directory assistance at 1(800) 555-1212. Check the product label or warranty. To find a DC business, call the Department of Consumer and Regulatory Affairs (DCRA) at (202) 442-4400.
You may file a complaint in a number of ways: In person at the IAD or any MPD facility. Mail a letter detailing your complaint to the IAD or any police facility. Report your complaint over the telephone. Fax your complaint to the IAD: Email your complaint to citizen.complaints@dc.gov.