No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Connecticut Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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We've rounded up some common customer complaints and ways to handle them correctly. Long wait times. ... Inability to speak with a human. ... Unsupportive agents. ... Needing to repeat information. ... Inconvenient customer service hours. ... Difficulty finding relevant information. ... Lack of support channel variety. ... Poor service or product.
If you have determined that the Department of Consumer Protection can help, download the appropriate Complaint form. Send us your complaint in writing with copies of all relevant documents. We cannot accept complaints by phone. Go to Contact Us for our mail and email addresses.
Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
Email to: dcp.complaints@ct.gov. Fax to: 860-707-1966. Mail to: Department of Consumer Protection. 450 Columbus Blvd, Suit 901. Hartford, CT 06103.
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
Customer complaints offer a unique chance for businesses to better understand their clients and enhance the customer service experience. They can actually be a blessing in disguise if you approach them the right way.
The Department of Consumer Protection (DCP) is a Connecticut agency that controls what is made available to consumers. The way that the DCP does this is by regulating trading practices, charities, toys, food, alcohol, construction sites, gaming, and commercial establishments.
