Subject: California Sample Letter for Refusal to Accept Late Return of Merchandise Dear [Customer's Name], We hope this letter finds you well. We acknowledge your recent attempt to return your purchased merchandise to our store, but unfortunately, we are unable to accept the late return as per our store policy. We appreciate your understanding and would like to provide you with further details regarding our return policy. California has specific regulations for returns and refunds, which are designed to protect both consumers and businesses. Our store adheres to these regulations in order to maintain fairness and consistency for all our customers. It is important to familiarize yourself with our return policy, which was clearly stated at the time of purchase and can also be found on our website and receipts. Our return policy states that merchandise should be returned within [number of days] days of purchase for a full refund or exchange. As prescribed by California law, we are unable to accept any returns beyond this specified timeframe. This policy ensures efficient inventory management and allows us to maintain the quality of our products. We understand that there may be extenuating circumstances of your late return, but unfortunately, we must adhere to our policy strictly to ensure fairness for all our customers. Therefore, we regretfully inform you that we cannot accept the return of your merchandise. We encourage you to review our return policy and guidelines to further understand the terms and conditions. If you have any questions or need clarification, our customer service team is available to assist you. We value your satisfaction and loyalty as our customer and aim to provide a positive shopping experience for everyone. Once again, we thank you for choosing our store for your purchase. We hope you can appreciate our adherence to the return policy and understand the reasons behind our refusal. We look forward to assisting you with any future needs or inquiries. Best Regards, [Your Name] [Your Title/Organization] [Contact Information]