Subject: Dissatisfaction with Product Quality — Long-time Customer [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Company Name] [Customer Service Department] [Company Address] [City, State, ZIP Code] Dear [Company Name], I hope this letter finds you well. As a devoted and loyal customer of [Company Name] for the past [number of years/months], I feel compelled to express my deep disappointment regarding a recent purchase of [product name], which has left me rather unsatisfied with the overall quality and functionality. Firstly, let me assure you that my previous experiences with your brand have always been positive, resulting in my continued patronage and recommendation to family, friends, and colleagues throughout the years. However, my faith in the excellence of [Company Name] products has been severely shaken due to the defective nature of the item in question. The specific [product name] I purchased was equipped with features [mention key features] that were advertised to enhance its performance and durability. Unfortunately, upon receiving the product, I quickly noticed significant shortcomings that greatly diminished its overall value. To begin with, the [product name] developed a persistent issue with [describe the specific problem/fault in detail] within [number of days/weeks] of use. This defect severely affects its primary purpose, rendering it ineffective and substandard compared to the advertised claims. Moreover, despite adhering strictly to the provided care instructions, the [product name] exhibited signs of wear and tear much earlier than expected, undermining its intended longevity. Being a long-time customer, I have always appreciated the quality and reliability associated with [Company Name], which is why this particular experience has left me deeply disappointed. I am confident that this incident is an exception rather than the norm, as I have previously encountered exceptional products and remarkable customer service from your company. Given my lengthy tenure as a loyal customer, I kindly request that you address this matter efficiently and thoroughly. I believe it is only fair to receive a prompt resolution, whether it be a replacement of the faulty product with one that meets the advertised standards or a refund of the purchase price. Furthermore, I trust that your team will closely examine the quality control processes to prevent similar occurrences from happening to other customers in the future. I genuinely value the relationship I have built with [Company Name], and I sincerely hope that my concerns will be viewed as an opportunity to enhance your products' overall excellence. Please consider my loyalty and the potential impact this experience may have on my future purchase decisions. I kindly request your immediate attention to this matter within [reasonable timeframe, e.g., 14 days] to avoid any further inconvenience. I eagerly anticipate a prompt response from your team, assuring me that this issue will be fully resolved. Thank you for your time and understanding. I believe that your swift action will reinstate my confidence in the brand that I have long admired. Yours sincerely, [Your Name]
Alaska Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
Check out our six steps to get the result you want when complaining about a faulty product or service. Be Quick. As soon as you find a fault make your complaint. ... Be Polite. Remember, the customer assistant you're speaking to isn't the one to blame. ... State the Facts. ... Don't Forget the Evidence. ... Don't Feel Guilty. ... Persevere.
