[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Letter Regarding Defective Goods Dear [Recipient's Name], I am writing to bring to your attention a matter of utmost importance concerning the recent purchase of [product name or description] from your esteemed company on [date of purchase]. Unfortunately, I regret to inform you that the aforementioned goods were received in a defective condition, which has caused considerable inconvenience and dissatisfaction. Upon careful inspection immediately after delivery, it became apparent that [describe the defect(s) in detail]. This defect significantly hampers the product's functionality and renders it unsuitable for its intended purpose. As a concerned consumer, I am left in utter disappointment considering the trust I had placed in your company's reputation for quality merchandise. I want to emphasize that the defect was not a result of improper handling or negligence on my part, but rather a manufacturing or packaging flaw. I have taken the necessary steps to ensure the product remained in its original condition since receipt, to support any potential investigations or resolution of this matter. In accordance with my rights as a consumer, I kindly request the following resolutions: 1. Replacement of the defective [product name] with a fully functional one within a reasonable timeframe. 2. Reimbursement of any expenses incurred due to the defect, such as return shipping charges or additional costs associated with acquiring a substitute product while awaiting a resolution. 3. Assurance that appropriate measures will be taken to rectify the existing quality control issues to prevent similar occurrences in the future. I am confident in your company's commitment to customer satisfaction and trust that you will take this matter seriously. I am open to discussing potential resolutions or further details if required. Please acknowledge receipt of this letter within 10 business days and provide a comprehensive plan for resolving the issue. Failure to respond or address the matter appropriately may compel me to seek further legal action to safeguard my consumer rights. I have attached copies of relevant documents, such as the purchase receipt and pictures showcasing the defect, for your reference. I appreciate your prompt attention in resolving this matter and restoring my faith in your brand. Please send your response to the provided address or via email at [your email address]. I expect a swift and satisfactory resolution to this issue. Thank you for your immediate attention to this matter. I look forward to hearing from you soon. Sincerely, [Your Name]