Sample Service Level Agreement For Consulting
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A service-level agreement (SLA) is a contract between a provider and the end user that states the level of service that the customer should expect from that service provider. That said, they also serve a company's internal operations as well.
How to write an SLAEvaluate your current service levels.Identify your objectives.Choose a contract format.Determine the level of service.Articulate the terms of the agreement.Clarify performance expectations.Outline payment expectations.Include appendices if necessary.More items...?
A customer service level agreement is an agreement between you and an external customer. For example, a facilities manger provides maintenance services for various customers. An internal service level agreement is an agreement between you and an internal customer (such as another organization, site, or department).
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.