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When you receive customer complains, it is essential to respond promptly and courteously. Acknowledge the customer's dissatisfaction and apologize for any inconvenience. Be sure to thank the customer for bringing the issue to your attention. It is also essential to take responsibility and offer a solution.
Your complaint cannot be changed, edited, or deleted once it has been submitted. An exact copy of your complaint will be sent to the business. Once a complaint has been closed, the text of the complaint may be publicly posted on Better Business Bureau's website.
BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers.
Moreover, if a BBB Accredited business chooses not to respond to a BBB complaint, its accreditation may be revoked, and the complaint becomes part of its BBB profile. If the business is not Accredited with the BBB, the complaint will only become part of its BBB profile.