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Customer support template We're having some unplanned server downtime issues, and it's affecting you and many other users. We're working hard on quickly resolving this issue. I'll send you an email once this has been fixed. We're really sorry for the inconvenience.
We're currently experiencing a service outage for our [product/website/system]. Our team is actively working on resolving the issue. We believe the interruption is due to [reason] and IT experts are working tirelessly to restore service as quickly as possible.
We also say: The electricity went out. The electric lines are down. (If they are the old fashioned electric lines on electric poles.) I do not think we would say "cut off" unless the city or power company deliberately cut off the electricity due to the dangerous situation.
Unexpected Outage Copy Snippet We are writing to inform you of an unexpected IT outage currently affecting our [System/Service name]. At this time, the exact cause of the issue remains unknown. Our IT team is diligently working to identify the problem and resolve it as soon as possible.
System outage notification template Some customers are seeing [problem]. We're aware of the issue and are working on it urgently. We're really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you in [timeframe] with the latest information.