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If you want to be more formal, you can write Dear Sir/Madam to greet the other person. It is a less friendly way, although also less problematic. It is also a very respectful email ethic to address someone when you don't know their name or details.
To Whom It May Concern works well in cases where you don't know the name of your recipient(s) and want to come across as respectful, but in other contexts, it is not the most appropriate choice; and in some moments, it's not an appropriate choice at all.
Three Alternatives to To Whom It May Concern1 Dear Specific Person, You're savvy.2 Dear Role, or Dear Department, If you can't find an individual's name, you can expand a bit and reference the person's role or a specific department, instead.3 Hello, or Greetings,
'Dear Sir' is technically the correct form when you do not know the name of the person, but many people prefer 'Dear Sir or Madam'. Google the name of the person who heads that department, and use their name.
If you do not know the name of the person you are writing to, begin with Dear Sir or Dear Sir or Madam or Dear Madam and end your letter with Yours faithfully, followed by your full name and designation.