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We recommend that you use a dedicated email address such as accountspayable@yourdomain.com. This makes it easier than using a staff member's email address and helps to avoid emails getting lost or being sent to the spam folder.
This notice is to inform you that your account is now [number of days] past due the payment date. The outstanding balance is [amount]. We kindly request that you take action to resolve this matter as soon as possible. If you have any questions or concerns, please let us know, and we'll be happy to assist you.
Include the details of the invoice, amount and promised payment date. Ask the customer to contact a customer service representative for any help in facilitating the payment. Offer convenient payment options. Attach the original invoices to avoid further to and fro in requesting invoice information.
It should be short, concise, to the point and very clear as to what you want. It's imperative that you say as much as you can with as little text as possible. Remember to include the exact amount owed, the invoice number and the due date.
Sometimes small details make a big difference. In this blog, we will explore the importance of having a dedicated Accounts Payable (AP) email address that is used exclusively for managing invoices and communications between the AP team and suppliers.