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Submitting a Claim Click on Get Reimbursed and select the account you wish to submit a claim for. Choose to either submit your receipts/documentation either by uploading a file or through fax or mail. Upload, fax or mail the completed form, along with receipts or other documentation by the date indicated.
We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.
If you want to send a letter to American Airlines customer relations, the address is: American Airlines Customer Relations; 4000 E. Sky Harbor Blvd.; Phoenix, AZ 85034.
To ensure delivery directly to your inbox, please add American.Airlines@aa.com to your email address book.
If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.