Sample Letter For Declining Customer Discount Request
Description
How to fill out Sample Letter For Declining Customer Discount Request?
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FAQ
Thank you so much for your purchase from Company NameI understand that given your long-term loyalty to our brand, you were hoping for a discount on your next order. However, we regret to inform you that, at this time, we are unable to offer any special discount offers on individual orders as per your ask.
How to politely decline a requestUnderstand the reason for the request.Brainstorm several solutions.Firmly, but gently, decline the request.Give a reason for declining the request.Offer alternative resolutions.As a last resort, ask for help.Turning down a meeting.Saying no to a project.More items...?
If you absolutely have to reply negatively to the customer's request for a discount, do so politely. Say you're sorry, but that the price you offered them is the best value package. Stand your ground without getting defensive or forceful, even if the customer insists.
I received your letter requesting for more discount for your purchases. However I regret to inform you that we are unable to comply with your request. Your request was actually discussed at our board meeting yesterday and it was agreed that it is not time to give any additional discount to anyone.
As for your discount request, I'm sorry to say that we don't offer a discount. We believe that our service offers more value for your money and it will be unfair to other customers if we make an exception. Let me know if I can send you the contract.
