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I must complain in writing about? I feel I must complain to you about? I wish to complain in the strongest terms about? REQUEST FOR ACTION I would like you to investigate this matter, and let me know your decision.
Be honest and straightforward. Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.
Your aim is to give the investigator all the information s/he needs to fully understand the situation and why you are complaining. You've got to be specific. The more specific you are, and the more detail you put in, the greater chance you have of having the complaint upheld at the first stage.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.