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I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do). When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem.
What are the most common complaints? Some of the top issues customers complain about include long wait times, an automated system that makes it difficult to reach a human agent, and having to repeat information multiple times.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Formal complaint about [name of service provider] say when this was [give the date or dates when the problem occurred]. My complaint is that [list what you think went wrong or wasn't done properly. Be as clear as you can. It can help to make it short and to the point].
Start politely Starting a complaint with ?I'm sorry to bother you? or ?Excuse me, I wonder if you can help me? puts the listener at ease. People are easier to deal with if they feel comfortable so even if you are angry, try to stay calm and start the conversation with one of these phrases.