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You have several ways to request an expedited appeal: Fax a request to 1-855-633-7673, Attention: CVS Caremark Part D Services Appeals and Exceptions. Fax a reimbursement request to 1-855-230-5549, Attention: CVS Caremark Part D Services Appeals and Exceptions Paper Claims.
Additional information to support the appeal. For additional assistance you can contact the CVS Customer Care team 24/7 at 1-844-758-0767.
If you need help in filing an appeal, or you have questions about the appeals process, you may call the Department's Consumer Assistance Office at (602) 364-2499 or 1-(800) 325-2548 (outside Phoenix) or call us at the number on your benefit ID card.
A:Your Prescription Benefit ID number is the number used to identify your CVS Caremark account. This number could be a unique numeric or alphanumeric ID assigned by your plan sponsor, or your Social Security Number. You can find your number on your Prescription Benefit Card.
Submitting an Appeal The participant or their representative (e.g., physician) should submit their appeal in writing either by fax or mail to the CVS Caremark Appeals department. This information is provided in Prior Authorization denial letters and notifies members of their right to appeal within 60 days of notice.