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When a claim is filed and approved, the wholesale cost will be reimbursed up to the limit of $100 per package plus any shipping charges that have been invoiced and paid. Only the party directly paying the shipping charges to FedEx may file a claim to recover the loss.
For FedEx Freight, visit Freight Billing. Step 1: Complete the online claim form: Start a claim. - Enter your tracking/PRO number. ... Step 2: Add supporting documentation now or after you file. ... Step 3: Submit your online claim form. ... Step 4: Schedule an inspection or conduct your own. ... Step 5: Track the status of your claim.
This is their standard limit of liability and is included in the shipping rate paid. To that end, if the package is lost or damaged, they'll reimburse up to $100. However, the package has to be: Lost or misdelivered by FedEx (not, for instance, stolen after delivery), or.
Packages that are damaged or have missing content must be reported within 21 calendar days from the shipment date. To have the damaged or missing contents assessed by FedEx, please call 1.800.GoFedEx 1.800.463.3339 and request a damaged call tag.
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.