Employee assistance programmes (EAP) are an employee benefit that provides your team with support and practical advice on issues that might be impacting their wellbeing and performance.
Supporting staff and volunteers mean providing them with the right training, backing them up, rewarding them for their work, supervising them properly and regularly, keeping their morale high, and making sure they have whatever they need to do their jobs successfully.
Despite the fact that both EAP and traditional counselling are designed to assist individuals in addressing mental health and personal challenges, there are significant differences between the two in terms of accessibility, the scope of services offered, the policies regarding confidentiality, the relationships between ...
Is an EAP mandatory in the UK? No, Employee Assistance Programme benefits are not required in the UK. However, offering EAP support is vital for businesses to help reduce employee absenteeism, and show your employees that you value them as individuals, as well as for their contributions within your organisation.
Helping an employee handle personal issues shows that the company cares about their wellbeing and can help improve the employee's performance when the crisis is resolved. Do Listen and Be Compassionate. Don't Be Too Friendly. Don't Assume the Problem is at Home. Do Offer Reasonable Assistance.
Refer the employee to appropriate resources Let them know of resources the company has for employees in their situation. If necessary, work as an intermediary between them and coworkers with whom they may be having issues. Give them recommendations on people with whom they can speak.
Counsel letting their focus be work alone while they are on the job. Then offer to spend some time with them after work to discuss things. Don't try to solve their problems, just be a good listener. Be alongside them in their troubles and offer what support you can. Advice is usually not what people need in a crisis.
How Do You Manage an Employee Experiencing a Personal Crisis? Remember to Maintain Professional Boundaries. Listen to Your Employee About Their Needs. Don't Over-Promise. Remember to Follow Up Appropriately with Your Employee. Offer Consistent Support Across Your Workforce.
Here are some tips on how to ask for help at work: Create a list of things you tried and potential solutions. Consider your timing. Carefully choose who you ask. Be specific in your request. Use a collaborative approach. Be available to help.
Some mental health issues are more commonly solved through an EAP, including stress management, burnout, anxiety, depression, grief, addiction, workplace stress and other work-related issues.