We offer a fantastic working environment, great flexible working options for our job roles, and many benefits, as well as the opportunity to improve the lives of Suffolk residents.
Customers can call 0345 606 6067 if they have any concerns. We have a high volume of LWAS applications which is impacting processing timelines. The team are working to process applications within 21 working days but please note these timeframes may vary.
Local government is responsible for providing a wide range of services that affect all our lives. Local government can really improve local communities. It houses, informs, educates, entertains and protects its citizens and maintains a well-balanced environment.
Other ways to contact us Email customerrights@suffolk.uk or call 0345 266 1821.
Requirements of the duty to refer The new duty requires the specified public authorities to identify and refer a service user who is homeless or may be threatened with homelessness, to a local housing authority of the service user's choice. The service user must consent to the referral being made.
About our organisational WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower. Our mission is to make a positive difference for Suffolk. We are committed to working together, striving to improve, and securing the best possible services.
The Local Welfare Assistance Scheme (LWAS) helps those experiencing financial hardship. There are lots of reasons why you may be in hardship and if you are eligible, we can provide financial help. To receive help from LWAS you must: Be able to demonstrate you are in financial hardship.
Discretionary Housing Payment (DHP): Help for people who are in receipt of Housing Benefit or the housing element of Universal Credit. It can be used as a top up for rent shortfall, deposits, rent in advance, to assist people affected by a benefit cap, or as a spare room subsidy.