Retail Rights For Customers In Philadelphia
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Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
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If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
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FAQ
You need a Commercial Activity License to do business in Philadelphia. This includes businesses that are located outside the city limits that do business in the city. The Department of Licenses and Inspections (L&I) issues this license.
Business licensing in Philadelphia All businesses that operate in the City need to: Register for an Activity License, or. Get a Commercial Activity License.
Use the form below or call the Office of Business Services at 215-683-2100. For all other questions or complaints please submit a request with Philly311 or call 311 directly.
To operate in Pennsylvania, businesses must register their business structure – such as an LLC, partnership, corporation, or other structure – with the Pennsylvania Department of State.
Pennsylvania, unlike many states, does not have a “buyer's remorse” statute on the books, which means that consumers do not have legal grounds to return a vehicle unless they have a valid reason for doing so that is related to fraud, a serious defect, or misrepresentation.
If you are having a problem with a product or service purchased from a business or merchant, you should contact your state or local government's consumer affairs department, state attorney general's office, or local Better Business Bureau. You may also consider contacting the Federal Trade Commission (FTC).
Unlicensed contractors and unpermitted work To report unlicensed contractors or unpermitted work, use 311's online form or call 311. If you're outside Philadelphia, call (215) 686-8686 instead. After you've filed a report with 311, you can submit more information to addinfoli@phila.
PA Office of Attorney General (OAG) investigates trade practices in the distribution, financing and furnishing of goods and services for possible unfair and deceptive conduct in PA. Submit a complaint online or call (717) 787-9707 or (800) 441-2555.
The Philly311 contact center is Philadelphia's customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application.