One thing is known for sure: PayPal's rigorous chargeback system likes to side with customers in disputes. To turn the odds in your favor, you need a well-structured and tailored approach that includes thorough evidence and detailed responses.
In a dispute, PayPal doesn't get involved or decide the outcome. To ask PayPal to investigate the case and decide the outcome, the dispute must be escalated to a claim within 20 days. Either the buyer or seller can escalate a dispute to a claim. The time it takes us to decide the outcome of a claim can vary.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
You must file your claim within 20 days of when the dispute was first opened. Then, we'll review your case and try to provide a final decision within 30 days.
A claim can be defined as a request for additional financial compensation and/or a request for a time extension. Most claims are resolved at the project level by negotiation between the parties themselves. A claim that cannot, or is not, resolved by negotiation at the project level becomes a dispute.
You can also leverage PayPal for dispute and risk management. PayPal can help merchants manage fraud, reduce credit card disputes, claims, and chargebacks, and expand their operations safely.
In a dispute, PayPal doesn't get involved or decide the outcome. To ask PayPal to investigate the case and decide the outcome, the dispute must be escalated to a claim within 20 days. Either the buyer or seller can escalate a dispute to a claim. The time it takes us to decide the outcome of a claim can vary.
How to open a dispute Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue. Select “Item dispute“.
Log in to your PayPal account. Open a dispute in the Resolution Center. Click “Dispute a Transaction.” Select item dispute.