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Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.

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If an insurance company denies a request or claim for medical treatment, insureds have the right to appeal to the company and also to then ask the Department of Insurance to review the denial. These actions often succeed in obtaining needed medical treatment, so a denial by an insurer is not the final word.
My name is patient and I am a policyholder of insurance company. I wish to file an appeal concerning insurance company name's denial of a claim for procedure name. I received an Explanation of Benefits dated provide date stating provide denial reason directly from letter.
To Whom It May Concern: I am writing to request a review of your denial of the claim for treatment or services provided by name of provider on date provided. The reason for denial was listed as (reason listed for denial), but I have reviewed my policy and believe treatment or service should be covered.
Example of a Denial of Coverage Letter Dear Policyholder's Name, We are writing to you regarding your recent claim submitted on Date with the claim number Claim Number. After a thorough review of your claim and policy, we regret to inform you that we are unable to approve your claim for Reason for Claim.
Disputing a rejected or declined insurance claim Inform your insurance company in writing that you wish to dispute the decision and why. The insurance company is required to review the decision and inform you of any new decision or changes to their original decision.
Claims rejections occur when the clearinghouse or the payer stops a claim from entering their processing system. This is typically due to missing, incomplete, outdated, or incorrect information included in the claim.
If an insurance company denies a request or claim for medical treatment, insureds have the right to appeal to the company and also to then ask the Department of Insurance to review the denial. These actions often succeed in obtaining needed medical treatment, so a denial by an insurer is not the final word.
Your claim could be denied because your policy is lapsed, you don't have enough coverage or for some other reason. If your claim is denied, you can appeal the decision—a lawyer can help but is optional.
Submit a formal complaint to your insurer's internal dispute resolution department. The Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS Act) obliges insurers to have a complaints resolution process in place.
Depending on the facts of a particular claim, it could take weeks, months, or even years to settle or otherwise resolve a claim. Once an insurance company has completed its investigation, however, it has 15 days to notify a claimant as to whether it is accepting or denying the claim.