If an insurance company denies a request or claim for medical treatment, insureds have the right to appeal to the company and also to then ask the Department of Insurance to review the denial. These actions often succeed in obtaining needed medical treatment, so a denial by an insurer is not the final word.
If your request for prior authorization is denied, then you and your patient will be notified about the denial. The first step is to understand the reason behind the denial, so contact the health insurance company to find out the problem. For example, a PA request for a medication might be rejected due to many reasons.
If an insurance company denies a request or claim for medical treatment, insureds have the right to appeal to the company and also to then ask the Department of Insurance to review the denial. These actions often succeed in obtaining needed medical treatment, so a denial by an insurer is not the final word.
If your claim is rejected, you can lodge a dispute with the insurer using their internal dispute resolution process or contact an insurance claim lawyer for help. If you still can't achieve your desired outcome, you can take legal action or pursue other outside options.
Be persistent Your appeal should include an explanation of your reconsideration request, along with any necessary supporting documentation, such as a copy of the claim in question and copies of earlier communication to the company about the matter.