Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
One-time credit card payments can't be edited. If your payment is still pending, you can cancel the payment and schedule a new one. To see your recent payment activity go to Payment Activity.
You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video.
Documents can be securely e-mailed at chase. After signing into chase to chase, choose the main menu in the upper left corner and then "Secure messages." Compose a new message, choose the "Add/Remove Attachments" button to attach documents securely.
If you're an existing customer, just sign in to chase to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
The cardholder contacts the issuer and disputes the transaction. The cardholder can call the issuing bank, send an email, or mail a letter. The issuer might even have an online banking portal with a dispute feature.
If the credit card issuer denies the dispute, the customer can request supporting documents and can also appeal the decision or file a complaint with consumer protection agencies. If the dispute is still not resolved, customers can seek legal advice and file a case.
Email this address to have your problems escalated: Executive.office@chase.