Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
Here's how to issue a refund: Go to the Resolution Center. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue Refund. Enter either a full or a partial refund amount to resolve, and add a note if needed. Click Issue Refund.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
You must open a dispute within 180 days or you will not be covered.
How to open a dispute Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue. Select “Item dispute“.
You have up to 45 days to file a dispute for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to do a cleared refund > if not then escalate the dispute to a claim.
You can also leverage PayPal for dispute and risk management. PayPal can help merchants manage fraud, reduce credit card disputes, claims, and chargebacks, and expand their operations safely.
To get things going, open a dispute in the Resolution Center. Make sure you file your dispute within the correct dispute-filing timeframe. You and the seller will have 20 days to work things out. After that, a dispute will automatically close if neither party takes further action.
If a claim is filed, the seller is asked to respond within 10 days. If they don't respond, the claim will automatically close in the customer's favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.