If the transaction was made via Google services (e.g., Play Store), you should file a dispute with Google through their support platform. Google may investigate claims related to unauthorized charges and can refund the amount if they find merit in the request.
Open the Google Play Store app. Go to “Order History.” Select the transaction you wish to dispute and choose “Request a Refund.” Provide specific reasons for the refund request (e.g., unauthorized transaction).
Important: If you suspect a family member or friend made the purchases, you may be eligible for a refund. For Google Play transactions, you can request a refund.
Budget & order history. For the order you want to return, click Report a problem. Select the option that describes your situation. Complete the form and note that you'd like a refund. Click Submit.
First, access the Google Play Store and sign into your account. Then, visit 'Order History' to find the transaction you want a refund for. Click on 'Report a problem' and select the issue that best describes your situation. Provide the necessary details about why you're requesting a refund and submit your form.
How to request a Google Play Store refund on mobile Go to the Play Store page of your purchased app and tap Refund. Click Request refund in the pop-up window. After confirming the refund, you'll receive an email confirming that Google processed your request and will refund the amount.