You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video.
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.
How to Fight Know when you've received a chargeback. Check the reason code. Check the expiration date. Check the ROI. Collect compelling evidence. Write a great rebuttal letter. Submit your response.
Customer email address – the email the client used to make the booking. Billing address – address that you see in the customer's profile. Customer signature (if available) – any document showing the customer's signature. Customer communication – any digital communication with the customer that is relevant to the case.
Special Provisions for Card Transactions (Zero Liability Protection): Chase will reimburse unauthorized debit card transactions when reported promptly. Certain limitations apply. See Deposit Account Agreement for details.
1. Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions.
The cardholder contacts the issuer and disputes the transaction. The cardholder can call the issuing bank, send an email, or mail a letter. The issuer might even have an online banking portal with a dispute feature.