1. Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions.
If you're an existing customer, just sign in to chase to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
Documents can be securely e-mailed at chase. After signing into chase to chase, choose the main menu in the upper left corner and then "Secure messages." Compose a new message, choose the "Add/Remove Attachments" button to attach documents securely.
The dispute process is governed by card network regulations. Depending on the complexity of each case, it can take up to 90 days to resolve a dispute. Timeframes for dispute resolution are established by the payment brands.
Customer email address – the email the client used to make the booking. Billing address – address that you see in the customer's profile. Customer signature (if available) – any document showing the customer's signature. Customer communication – any digital communication with the customer that is relevant to the case.
How to Fight Know when you've received a chargeback. Check the reason code. Check the expiration date. Check the ROI. Collect compelling evidence. Write a great rebuttal letter. Submit your response.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.