By law, banks are required to make at least the first $225 of a personal check deposit available for use by the next business day 1 . Note that certain checks may take additional time, particularly if it's an international transfer as those may take longer to verify.
The dispute process is governed by card network regulations. Depending on the complexity of each case, it can take up to 90 days to resolve a dispute. Timeframes for dispute resolution are established by the payment brands.
You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video.
One-time credit card payments can't be edited. If your payment is still pending, you can cancel the payment and schedule a new one. To see your recent payment activity go to Payment Activity.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
Documents can be securely e-mailed at chase. After signing into chase to chase, choose the main menu in the upper left corner and then "Secure messages." Compose a new message, choose the "Add/Remove Attachments" button to attach documents securely.
If you're an existing customer, just sign in to chase to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
In case the card issuer denies your dispute, you still have options. You should follow up with the lender to ask for an explanation and any supporting documentation. If you think your dispute was incorrectly denied given that reasoning, you can file a complaint with the FTC, the CFPB or your state authorities.