Overpayment For Unemployment In Wake
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FAQ
If you still have any questions about either filing a claim or about an existing claim, call the Customer Call Center at 888-737-0259.
However, chapter 95 of the North Carolina statute on withholding wages states that employers may recoup "an overpayment of wages to an employee as a result of a miscalculation or other bona fide error…" without advance authorization. Typically, this would be done through deductions from future wages.
You have the right to appeal an overpayment determination. You must submit your appeal in writing within 30 days of the mailing date on the Notice of Overpayment (DE 1444). You can still submit an appeal after the 30-day deadline, but you must provide the reasons why you missed the appeal deadline.
To be considered for a waiver, your overpayment must meet the following criteria: Classified as Non-Fraud Overpayment was caused through no fault of the claimant. All appeals to the decision that created the overpayment are completed or the time to appeal has expired.
Waiver requests should be filed after the appeal rights expire on the determination of overpayment. If an appeal was filed, your waiver request should be made after the decision becomes final. Waiver requests may be filed online or by fax to 919-857-1296. Recovery of fraud overpayments cannot be waived.
After you file your claim, your last employer will be given, by law, 10 days to respond to DES. No payment will be released prior to the end of this 10-day period. If there are no issues, individuals typically receive payment within about 14 days of filing their initial claim.
Contact the North Carolina DES Debit Card Customer Service Center at (855) 847-2026 to report your card lost or stolen and to request a replacement card.
