For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124. Interpreters are available for most languages; press 9 for an interpreter.
Appeal Rights You have the right to appeal an overpayment determination. You must submit your appeal in writing within 30 days of the mailing date on the Notice of Overpayment (DE 1444). You can still submit an appeal after the 30-day deadline, but you must provide the reasons why you missed the appeal deadline.
The only significant sign of an actual delay would be if the claim goes through batch processing and the afterwards is marked as pending, this indicates that a new eligibility issue has been opened up. Only if your weekly claim is marked as pending can we assume that there is a delay.
Contact the Department's collection section to set up a payment plan. Call (800) 456-1015 or (518) 457-5789.
What should I do if I make a mistake on my weekly certification? You should call the Telephone Claims Center right away, at 888-209-8124. Call during the hours of operation: Monday through Friday, 8 am to 5 pm. (Please note that you may have difficulty reaching a representative when there is high call volume.)
Visiting a NY UI Office In Person If you are a New Yorker receiving unemployment compensation, you may be required or wish to visit a New York unemployment office in person to take advantage of resources designed to help you find work more quickly.
You can file a claim for Unemployment Insurance (UI) if you worked in New York State within the last 18 months but are unemployed now. You can get up to 26 weeks of benefits while you are unemployed. A typical range of weekly UI benefits, depending on past wages, is about $100-$500 per week.
If you make $1000 per week in New York, your estimated weekly benefit is $504 for up to 26 weeks.
You have the right to appeal an overpayment determination. You must submit your appeal in writing within 30 days of the mailing date on the Notice of Overpayment (DE 1444). You can still submit an appeal after the 30-day deadline, but you must provide the reasons why you missed the appeal deadline.