Medical Reasons:If you were incapacitated due to illness or injury and were unable to file your claim in a timely manner, this could be a valid reason for backdating your unemployment claim.
When you run out of unemployment benefits, you will typically receive a letter from the Texas Workforce Commission informing you that you qualify for extended benefits and how to apply for them. If you do not receive this letter, contact the Texas Workforce Commission and request information.
You have the right to appeal an overpayment determination. You must submit your appeal in writing within 30 days of the mailing date on the Notice of Overpayment (DE 1444). You can still submit an appeal after the 30-day deadline, but you must provide the reasons why you missed the appeal deadline.
You can submit your written appeal online, in person at your nearest Workforce Solutions office, or by mailing or faxing your appeal letter to the Appeals Department. The mailing address and fax number are shown on your Determination Notice and listed below. You cannot submit an appeal by e-mail or over the telephone.
TWC cannot dismiss or forgive an overpayment, and there is no exception in the law for hardship cases. If you are requesting unemployment benefits, we recommend that you continue to submit biweekly payment requests so we can apply each eligible payment toward the overpayment until it is repaid.
Online Payments - E-check Paying by E-check is a safe and convenient method for repaying your unemployment benefits overpayment. You may repay the overpayment in full, or submit the minimum monthly payment, which is shown on the Statement of Overpaid Unemployment Benefits Account letter that TWC sent to you.
To speak with a customer service representative, call: 800-939-6631.