Create a sales agreement Go to Accounts receivable > Orders > Sales agreements or Sales and marketing > Sales agreements > Sales agreements. On the Action Pane, select New to create a sales agreement. In the Create sales agreement dialog box, on the Customer FastTab, specify the following details. Select OK.
Create and post a new trade agreement journal Go to Sales and marketing > Prices and discounts > Trade agreement journals. Select New. In the Name field, select the drop-down button to open the lookup. In the list, find and select the desired record. On Action Pane, select Lines.
On the Sales agreements page, on the Sales agreement header FastTab, specify the following details: In the Currency field, specify the currency for the agreement. In the Effective date field, specify the effective date for the agreement. In the Expiration date field, specify the expiration date for the agreement.
Navigate to Sales and Marketing> Prices and Discounts > Trade agreement journals. Create a new Trade Agreement by clicking the New button. Select Journal name. Since we are going to change sales prices we will select 'S_Price' journal name.
Create an SLA In the site map of Customer Service admin center, select Service Terms in Operations. The Service Terms page appears. In the Service Level Agreements (SLAs) section, select Manage. The All Service Level Agreements view is displayed. Select New. Enter the following details on the General tab. Select Save.