We must receive all complaints in writing and cannot take your complaint over the phone. You can reach us at (617) 727-8400. You can file a complaint at any time using our online form.
The CPA requires that you are transparent in all your dealings with consumers and places a wide range of responsibilities on you. Under the CPA it is a criminal offence to make a false or misleading claim about goods, services and prices.
The right to be heard. The right to redress. The right to consumer education. The right to a healthy environment.
Frequently Asked Questions (FAQ) Type your letter. Concisely review the main facts. Be polite. Write with your goal in mind. Ask for exactly what you want. Set a deadline. End the letter by stating you will promptly pursue legal remedies if the other party does not meet your demand. Make and keep copies.
Chapter 93A Demand Letter By Consumers The purpose of the letter is to put the business defendant on notice of the possible lawsuit and to encourage out-of-court settlement when possible.
An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
To sue someone in Massachusetts, you have to file a complaint with the clerk of the court. A complaint is not a specific form. It is a document that contains a short statement of the facts showing your claim and why you are entitled to relief and a demand for judgment granting that relief.
A 'letter of demand' is a letter formally requesting payment of a debt. For example, a creditor can send a letter of demand to recover payment of an unpaid invoice, or seek a refund if a business has provided faulty goods or deficient services.
What should you include in your demand letter? Establish facts. By writing down all relevant facts in the order they happened, you let people unfamiliar with the situation understand what happened. Refer to evidence. Make a demand. Set a deadline and establish a method of payment. Offer a consequence.