What is CharMeck 311? Callers may receive directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Specialists trained in tax and utility issues will be on hand to assist callers.
Residents within Mecklenburg County can dial 311. If outside the county, please dial 704.336. 7600.
U.S. Congressional Districts Mecklenburg County makes up large parts of the 12th and 14th Congressional Districts.
CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. – 7 p.m. Residents can call 3-1-1, submit service requests online or via live chat, or on the CLT+ app.
Report a change in situation (income, address, etc.) Call Customer Connection at 704-336-3000 to report these changes. When you call, have the following information ready: Date of change. New information: new income, new address, etc.
How do I find out the zoning of my property? Consult Mecklenburg County's GIS Real Estate System. Click on "Tax Parcel and Map Sheet Search" and search by owner's name, address, or tax parcel number. The search results will include zoning classification, parcel ID number and municipality.
Call 311 or 704-336-7600 if you notice water: All leaks are a priority, but crews maintain more than 9,000 miles of pipes, so the timing of maintenance is based largely on workload.
U.S. Congressional Districts Mecklenburg County makes up large parts of the 12th and 14th Congressional Districts.